Home Monitoring Technology
We pride ourselves in our ability to tailor the technology and supports to the needs of people and their individual surroundings.
We use technology in a way that offers a world of independence, safety, and security. We take the time to listen to the participant(s) and their support teams and carefully evaluate the sensing devices in relation to the person’s abilities or lifestyle needs. We mainly interact with a person only when they need assistance. Our configuration of sensing devices within a home allows the opportunity for a person to live independently, or with minimal assistance. All NOSS systems are portable and can easily be transported if a person moves or can be modified as a team wishes. CLICK TO LEARN ABOUT THE TECHNOLOGY WE USE
The Process of Getting Started
Are you thinking of Remote Supports but do not know where to start?
You do not have to be a technology expert; you just need the ability to ask questions and learn. Let us help you!
In today’s world of rapidly evolving technologies, getting started can be an overwhelming barrier. The folks at Night Owl have been providing Remote Supports for over 19 years and can be a valuable resource in helping you navigate the process.
We offer a wide range of assistance: from providing the right devices to enhance someone’s independence, to consulting with providers to offer a system of Remote Supports options in multiple homes. Not only do we offer ideas on technology to individuals’ homes, but we also work with providers from start to finish on setting up remote supports for their agency.
The Actual Process Involves Several Steps:
This the most important step. NOSS meets with each person/home’s team to discuss person-centered outcomes. This can be as simple as a phone call to discuss a particular scenario or as involved as working with a provider to design, develop, and implement a Remote Supports strategy to be used at their agency.
Once the team determines which level of support is needed, we ask that someone from the team fill out a referral for our services.
If the person(s)’s team hasn’t met with our NOSS Consumer Relations Team by this time, they will connect at this time to discuss all topics specifically related to safely supporting the person/home using our Remote Supports.
There is a lot of planning during this step of the process. We spend a good deal of time getting to know the person(s) to develop the ideal support plan. For example, what happens when a smoke detector goes off during the night, or who do we call if an event requires physical assistance? While we want to get as detailed as possible, no plans are permanent, and requirements can change from time to time. NOSS’ Consumer Relations Team will be available and will assist teams with those changes when they occur.
NOSS will coordinate the installation of the system. We do offer various installation options – please refer to your NOSS representative about all available options.
Start of Services
Once all parties are on board with program details, a start date is determined. Often, we will receive a referral from a Care Manager or Provider we have worked with in the past. Due to our existing relationship, the process can move much quicker in these cases.
If necessary, NOSS can provide a trial period for new individuals who may have some apprehensions when transitioning from traditional support systems to a remote monitoring and response system. Staff can remain on-site and the NOSS system will be employed in the event the person requires staff intervention. As the person becomes acclimated to the new system, staff will begin to decrease their hours of on-site support.
NOSS works to become a part of a person’s team and build a long-term relationship. Ongoing evaluation is an important part of the relationship, ensuring our technology is always best suited to a person’s needs.
How Our Technology Keeps Loved Ones Safe
Offering a menu of services, NOSS can tailor remote monitoring services to meet your needs.
Our most popular and effective service is our live remote supports, which involves the central monitoring station. Considered an alternative to paid overnight caregivers, the CMS has trained, professional staff available 24-hours a day. This is more than an alert and notification system. It is an interactive support system that balances the use of technology with staff supervision provided by our Remote Support Professionals. Remote Support Professionals manage the alarms that come into the Central Monitoring Station in real time. Each person/household has a support plan that is developed during the intake process. The support plan involves specific actions taken in response to each and every alarm in a home. NOSS monitoring staff follow the support plans and provide real time supervision of the sensing devices and person’s needs.
In some situations, after careful evaluation; a person may be supported effectively with our alert system. This can be a 24–hour notification system, where alarms via text/email to a designated phone.
Highly Trained Support Staff
NOSS Remote Support Professionals
Staff at our Central Monitoring Station go through a countless hours of training prior to becoming a Remote Support Professionals (RSP): RSPs complete required trainings mandated by each state as well as CPR/First Aid, Crisis Management. Likewise, they are trained in alarm handling, disaster protocols and person/member-centered plans. RSPs never work alone and there is always a Lead RSP on shift.
During the intake process, a person/member-centered plan is developed for each participant and the RSPs use those plans/protocols as a guide for caring for your loved ones.
Responders can be a paid professional, a family member, or a friend. Responders do not provide any of the monitoring: They receive calls from the Central Monitoring Station when physical intervention is deemed necessary according to their person/member-centered plan. Typically, responders become familiar with each person served, allowing a more people-oriented approach than the traditional technology companies who rely on Emergency, Medical or Police Services.
In many areas, NOSS partners with other residential agencies that provide the responding component of the program. NOSS will work with you and your team, in the planning process, to help develop a response system that works for you, with the resources available. NOSS provides the training and oversight to responding agencies if necessary.
In limited areas, NOSS provides responders who are paid professional staff and are trained on the individual protocols for each participant of NOSS.
You Are Part Of The Story
NOSS works to become a part of a person’s team and builds long-term relationships.
Our staff want to make sure this is a good fit for you. Individualizing support involves getting to know each person, their families and support teams. NOSS works hard to ensure that you, your family, and your support team are comfortable with the services you receive. Building relationships can mean daily, weekly, monthly, or as needed communication with team members to assure confidence that services are being provided as planned.